Frequently Asked Questions

Everything you need to know about shopping at Marcus Store.

What is the standard shipping timeframe?

We offer standard shipping across the country, which typically takes 3 to 5 business days. Express shipping options are also available at checkout for faster delivery.

How do I return an item that doesn't fit?

We accept returns on all unworn and unwashed items within 30 days of purchase. Simply visit our returns portal to generate a prepaid shipping label and receive a full refund.

Which payment methods do you accept?

Marcus Store accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I track my order status?

Once your order has shipped, you will receive an email containing a tracking number and a link to our carrier's website to monitor your package's progress.

Are your clothing sizes true to fit?

Yes, our garments are designed following standard US sizing. We recommend checking our detailed Size Guide located on each product page to ensure the perfect fit.

Do you offer international shipping?

Currently, we ship to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.